Elite Travel Solutions

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Terms of Service

Last Updated: January 2024

1. Agreement to Terms

By accessing and using Elite Travel Solutions services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Elite Travel Solutions provides luxury travel planning, booking, and concierge services. We act as an intermediary between clients and travel service providers including hotels, airlines, tour operators, and other travel-related businesses.

3. Booking and Payment Terms

All bookings require a deposit as specified in your travel proposal. Final payment is due 60 days before departure unless otherwise specified. Prices are subject to change until full payment is received and may be affected by currency fluctuations, fuel surcharges, taxes, and supplier price changes.

4. Cancellation and Refund Policy

Cancellation terms vary by supplier and are detailed in your travel documents. Our service fees are non-refundable once travel planning begins. Travel insurance is strongly recommended to protect against unforeseen cancellation costs.

5. Client Responsibilities

Clients are responsible for ensuring they have valid passports, visas, and required vaccinations. You must provide accurate information and inform us of any special requirements, medical conditions, or dietary restrictions that may affect your travel.

6. Limitation of Liability

Elite Travel Solutions acts as an agent for travel service providers and is not liable for their acts, omissions, or defaults. Our liability is limited to the amount paid for our services. We strongly recommend comprehensive travel insurance.

7. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws including GDPR. Please refer to our Privacy Policy for detailed information.

8. Governing Law

These terms are governed by the laws of New York State, United States. Any disputes will be resolved through binding arbitration in New York, NY.

9. Contact Information

For questions about these terms, please contact us at [email protected] or +1 (212) 555-0147.

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Privacy Policy

Last Updated: January 2024

1. Information We Collect

We collect personal information you provide directly to us, such as your name, contact information, passport details, travel preferences, and payment information. We also collect information automatically through your use of our website, including IP address, browser type, and usage patterns.

2. How We Use Your Information

We use your information to provide travel services, process bookings, communicate with you about your travel, provide customer support, send marketing communications (with your consent), and improve our services. We may also use your information to comply with legal obligations.

3. Information Sharing

We share your information with travel service providers (hotels, airlines, tour operators) as necessary to fulfill your bookings. We may also share information with payment processors, technology service providers, and legal authorities when required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights (GDPR)

If you are in the EU, you have the right to access, rectify, erase, restrict processing, object to processing, and data portability regarding your personal data. You also have the right to withdraw consent at any time. To exercise these rights, contact us at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Travel records are typically retained for 7 years for tax and legal purposes.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. See our Cookie Policy for more details.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

10. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at [email protected] or +1 (212) 555-0147.

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Cookie Policy

Last Updated: January 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly and cannot be disabled. They include cookies for security, form submission, and basic functionality.

Performance Cookies: These help us understand how visitors interact with our website by collecting anonymous information about pages visited and errors encountered.

Functional Cookies: These remember your preferences and choices to provide enhanced, personalized features.

Marketing Cookies: These track your online activity to help advertisers deliver more relevant advertising or limit how many times you see an ad.

3. Third-Party Cookies

We may use third-party services that place cookies on your device, including Google Analytics for website analytics, social media plugins, and advertising partners. These third parties have their own privacy policies.

4. Managing Cookies

You can control and manage cookies through your browser settings. You can choose to block or delete cookies, though this may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

5. Cookie Consent

When you first visit our website, we'll ask for your consent to use non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in our footer.

6. Contact Us

If you have questions about our use of cookies, please contact us at [email protected].

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DMCA Policy

Last Updated: January 2024

1. DMCA Compliance

Elite Travel Solutions respects the intellectual property rights of others and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and will respond to valid notices of copyright infringement.

2. Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide our DMCA Agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing and information to locate it
• Your contact information (address, phone number, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

3. DMCA Agent Contact Information

DMCA Agent: Legal Department
Elite Travel Solutions
485 Madison Avenue, Suite 2100
New York, NY 10022
Email: [email protected]
Phone: +1 (212) 555-0147

4. Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its location before removal
• A statement under penalty of perjury that you have a good faith belief the material was removed in error
• Your contact information and consent to jurisdiction

5. Repeat Infringers

We will terminate accounts of users who are repeat infringers of intellectual property rights.

6. Limitation of Liability

This DMCA policy does not constitute legal advice. We reserve the right to remove any content at our discretion.

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GDPR Compliance

Last Updated: January 2024

1. Our Commitment to GDPR

Elite Travel Solutions is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This document outlines how we meet GDPR requirements.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To fulfill our travel services agreement with you
• Consent: For marketing communications and non-essential cookies
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

3. Your GDPR Rights

Right of Access: Request copies of your personal data

Right of Rectification: Request correction of inaccurate data

Right of Erasure: Request deletion of your data (subject to legal obligations)

Right to Restrict Processing: Request limitation of how we use your data

Right to Object: Object to processing based on legitimate interests

Right to Data Portability: Request transfer of your data to another service

Right to Withdraw Consent: Withdraw consent for consent-based processing

4. Data Protection Officer

Our Data Protection Officer oversees GDPR compliance and handles privacy-related inquiries:

Data Protection Officer
Elite Travel Solutions
Email: [email protected]
Phone: +1 (212) 555-0147

5. Data Transfers

When we transfer your data outside the EU, we ensure appropriate safeguards through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable

6. Data Breach Notification

We have procedures in place to detect, report, and investigate personal data breaches. We will notify supervisory authorities within 72 hours and affected individuals when required by law.

7. Privacy by Design

We implement privacy by design principles in our systems and processes, ensuring data protection is considered from the outset of any new project or system.

8. Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe we have not handled your data appropriately.

9. Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] or use our online form. We will respond within 30 days.